Highbury Man And Van Terms and Conditions
These Highbury Man And Van terms and conditions set out the basis on which our removal and transport services are provided in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to give clear expectations about the booking process, payment, cancellations, liability, waste handling, and the legal framework that applies to our service. For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the Highbury Man And Van name, and references to “you” or “the customer” mean the person requesting and paying for the service.
These terms apply to all man and van services, including domestic moves, light removals, item transport, collection and delivery jobs, and related loading or unloading work. Any special instructions, access issues, item descriptions, or timing requests should be disclosed as early as possible so that the service can be planned properly. If any written quotation, booking note, or confirmation email differs from these terms, the specific written agreement will apply only to the extent that it is consistent with UK law and expressly accepted by us. Nothing in these terms affects any rights that cannot lawfully be excluded under applicable consumer law.
We aim to make the Highbury Man and Van booking process straightforward and transparent. A booking may be requested by telephone, email, messaging platform, or any other method we may make available from time to time. A booking is not confirmed until we have accepted the job, agreed the key details, and, where required, received any deposit or prepayment. The customer must provide accurate information about the collection and delivery addresses, item list, approximate volume or weight, parking arrangements, access restrictions, date, time, and any requirement for additional helpers, packing, dismantling, or waiting time.
Any quotation is based on the information supplied by the customer. If the actual job differs from the description given at the time of booking, we may revise the price or, if necessary, decline to carry out the work. This includes situations where the number of items is greater than expected, stairs or long carries are required, lifts are unavailable, parking is not available, or items are heavier, larger, or more awkward than described. We reserve the right to refuse unsafe or unsuitable jobs, and we may withdraw from a booking if the customer withholds material information or if circumstances at the location materially change.
Where a time slot is given, we will aim to arrive within a reasonable window, but arrival times may be affected by traffic, weather, delays at previous jobs, access problems, or events outside our control. The customer should ensure that someone over 18 is present to authorise the work, confirm the inventory, and make decisions during the job if needed. If keys, codes, permits, or access instructions are necessary, these must be supplied in good time. Failure to provide access may result in delay charges, waiting time charges, or cancellation fees, depending on the circumstances.
Payment terms for Highbury Man And Van services depend on the job type and the agreed quotation. Unless otherwise stated in writing, payment is due immediately upon completion of the work and before goods are unloaded, delivered, or released. We may require a deposit to secure a booking, especially for larger jobs, weekend work, or time-sensitive transport. Accepted payment methods may include bank transfer, debit card, credit card, or cash, but we are not obliged to accept every method for every job. Any card or transfer charges, where lawful, will be disclosed in advance.
If an invoice is issued, it must be paid by the due date stated on the invoice. Late payment may result in administrative charges, recovery action, or suspension of future bookings. The customer remains responsible for payment even where the job is booked on behalf of a third party unless we have expressly agreed otherwise in writing. If a quotation is given on an hourly basis, charges may be based on the actual time spent, including reasonable waiting time, redirection, or delays caused by the customer, the premises, or traffic conditions beyond our control. Additional services requested on the day, such as extra stops, dismantling, reassembly, or carrying items up multiple flights of stairs, may incur extra charges.
We may charge a cancellation fee where a booking is cancelled after acceptance, particularly where we have reserved a vehicle, staff, or time slot. The amount of any fee will depend on the timing of cancellation and the circumstances of the job. If the customer cancels with short notice or fails to be present when we arrive, we may charge for the reserved time, travel, fuel, and any labour already incurred. Where a deposit has been paid, it may be retained to cover reasonable losses, subject to applicable law and any refund rights that cannot be excluded. Repeated late cancellations or non-attendance may lead us to refuse future bookings.
In some cases, the customer may request a date change instead of cancellation. We will try to accommodate a reschedule where reasonably possible, but any change is subject to our availability and may require an amended quotation. A booking change is only effective once we have confirmed it. If the customer reduces the scope of work after booking, we may still charge the agreed minimum fee or a reasonable administration amount, especially where the change affects scheduling, staffing, or vehicle allocation.
Our liability under these man and van terms is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those carve-outs, we are not responsible for indirect loss, loss of profit, loss of business, loss of opportunity, or any consequential damage arising from the service.
The customer is responsible for ensuring that items are properly packed, suitable for transport, and clearly identified unless we have expressly agreed to provide packing services. Fragile, valuable, antique, sentimental, electronic, or specialist items should be declared in advance. Where we agree to move such items, the customer may be required to accept additional handling terms or value limits. We are not responsible for damage arising from inadequate packaging, normal wear and tear, inherent defects, pre-existing damage, or items that are unstable, overfilled, or poorly secured by the customer.
Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable period after discovery. The customer should inspect goods promptly on delivery and note any apparent issues before the job is concluded where practical. We may require photographs, a description of the issue, proof of value, and evidence of packaging or prior condition. We reserve the right to inspect the item and the circumstances before accepting liability. If a claim is accepted, our liability will normally be limited to repair, replacement, or a reasonable monetary amount representing the direct loss suffered, subject to the limits of the law and the agreed service scope.
Access, parking, and property conditions can affect how the Highbury Man and Van service is delivered. The customer must make reasonable arrangements for parking, permits, waiting permissions, and building access where applicable. If we incur parking fines, congestion penalties, clamp release costs, or similar charges because instructions provided by the customer were inaccurate or incomplete, the customer must reimburse us on demand, except where the charge results from our own fault. We may also pause or refuse work if access is unsafe, illegal, or likely to cause damage to property, vehicles, or persons.
We will take reasonable care when moving items, but the customer acknowledges that some movement, lifting, and repositioning is inherent in a removal service. Floors, walls, doors, and fixtures may be vulnerable in tight spaces or due to pre-existing defects. Unless we have expressly agreed to provide protective materials or specialist handling, the customer should ensure that the premises are ready for moving work. We are not liable for damage caused by hidden defects, insufficient clearance, structural weakness, or the customer’s failure to prepare the location properly. If our team considers that an item or location presents an unacceptable risk, we may refuse to proceed.
Where the service includes loading or unloading to or from storage, roadside locations, upper floors, or properties with no lift, additional time and labour charges may apply. The customer should ensure that the agreed job description accurately reflects the amount of carrying, distance, and access conditions involved. If assistance from the customer, occupants, or third parties is provided, that assistance is at the customer’s risk and must be carried out safely. We are not responsible for loss or damage caused by unauthorised persons handling items during the job.
Waste removal and disposal are subject to waste regulations in the UK, including the duty to classify, transport, and transfer waste lawfully. Our service is primarily for transport and removal of items agreed in the booking. We will only collect waste, rubbish, bulky items, or discarded materials where this has been clearly requested and accepted in advance. The customer must tell us whether items are for reuse, donation, recycling, disposal, or mixed waste. We may decline to carry hazardous materials, chemicals, asbestos, clinical waste, gas cylinders, electrical items requiring special handling, or any waste category that requires a permit, licence, or specialist carrier not held by us.
If we remove waste on the customer’s behalf, the customer warrants that they have the authority to dispose of it and that it does not include prohibited or dangerous materials unless we have expressly agreed otherwise in writing. The customer is responsible for ensuring that any waste presented for collection is legal to move and does not contain hidden hazardous substances. Where required by law, we may ask for a written description of the waste, its source, and the intended disposal route. We may refuse collection if the waste is contaminated, incorrectly described, or likely to breach environmental rules. Any customer who provides false or misleading information about waste may be responsible for resulting fines, costs, or enforcement action.
We may use approved transfer stations, recycling routes, reuse outlets, or disposal facilities in line with applicable environmental duties. The customer agrees that items collected for disposal may be mixed, separated, or processed according to lawful operational requirements. Where evidence of lawful transfer is available and appropriate, we may retain records such as waste descriptions or transfer notes. The customer should not place personal documents, confidential data, or restricted materials in waste unless they have taken suitable precautions. We do not guarantee that items handed over for disposal can be recovered, redirected, or sorted once they have left the customer’s possession.
Insurance and care are important parts of our service, but no moving operation is risk free. We will maintain any insurance we consider appropriate for the business, subject to policy terms and exclusions. However, the customer is responsible for maintaining their own insurance for goods in transit where needed, and for confirming whether their household, contents, landlord, or business insurance covers moving activity. Any insurance we hold does not replace the customer’s responsibility to insure high-value or irreplaceable items. If the customer requires a higher level of cover or specific handling conditions, this must be agreed before the job begins and may affect the quotation.
We may sub-contract part or all of the work to suitably qualified associates or drivers where necessary to complete the service. If we do so, these terms continue to apply. We remain responsible for selecting suitable personnel, but we are not liable for the acts of third parties outside our control where those acts are not due to our negligence. The customer must not ask our team to perform illegal, unsafe, or unreasonable tasks. Our staff may refuse to move items that are dangerous, contaminated, excessively heavy, inadequately packed, or likely to cause injury or damage.
If any clause of these terms is found to be unenforceable, illegal, or invalid, the remaining provisions will continue in effect. Failure by us to enforce any right or remedy on one occasion does not waive that right on any other occasion. These terms may be updated from time to time, and the version in force at the time of booking will normally apply unless a later version is agreed in writing. The customer should review the terms before confirming a booking because booking indicates acceptance of the applicable version.
These terms and any dispute, claim, or non-contractual obligation arising from or connected with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If a dispute arises, both parties should first try to resolve it in good faith by providing relevant information and allowing a reasonable opportunity for review. This approach may help avoid unnecessary delay and cost.
By using Highbury Man And Van, the customer confirms that they are authorised to enter into the booking and that they accept the service on the basis of these terms. The customer also confirms that all information provided is accurate to the best of their knowledge and that they will cooperate to ensure safe, lawful, and efficient completion of the job. These Highbury Man and Van terms and conditions are intended to be fair, practical, and consistent with UK consumer and transport requirements while protecting both the customer and the service provider.